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We want you to be completely satisfied with your purchase. If you would like to make a return, eligible items may be returned within 7 days of delivery for store credit or refund (Australia & New Zealand only), subject to the conditions below.
To promote conscious consumerism, please thoroughly consider your purchase. For sizing / fit queries, please see our size chart. Alternatively, support can be offered through our website chat.
Purchases made in-store are only eligible for store credit.
RETURN OPTIONS BY REGION
NZ & AU
EU, UK, US & ROW
Please note: Due to the nature of VAT and tariff-inclusive pricing on international orders, as duties, taxes and tariffs are paid directly to foreign governments, we are unable to process refunds for orders outside of New Zealand and Australia.
RETURN TERMS & CONDITIONS
To be eligible for a return
The item must be in original, unused condition.
The original box and packaging must be included.
All tags and labels must be attached.
Proof of purchase (order confirmation/packing slip) is required.
Note: If an item is sent back not in its original packaging, the sender will be responsible for any additional transportation costs that are incurred.
Items not eligible
All sale items are FINAL SALE (marked with 'final-sale' tag on product pages).
Altered or custom order items.
Gift cards.
Timeframe
Returns must be initiated within 7 days from the date of delivery.
Items must be sent back within 7 days of initiating your return.
How to return
Customers are responsible for the payment of returns and do so at their own expense. We offer a subsidised returns service via DHL for a reduced flat fee.
Pre-paid return label costs
NZ - $15 NZD
AU - $25 AUD
US - $25 USD
EU / UK - £25
ROW - return at your own expense
INITIATE YOUR RETURN
Once we receive and inspect your return
INCORRECT, DAMAGED OR FAULTY ITEMS
If you receive an incorrect, damaged or faulty item, please contact us immediately at service@porterjames.com with photos and a description. We will arrange a repair, replacement or full refund at no cost to you, including return shipping.
To promote conscious consumerism, please thoroughly consider your purchase. For sizing / fit queries, please see our size chart. Alternatively, support can be offered through our website chat.
Purchases made in-store are only eligible for store credit.
RETURN OPTIONS BY REGION
NZ & AU
- Full refund: Product price (less shipping costs).
- Store credit: 105% of product price (less shipping costs).
EU, UK, US & ROW
- Store credit only: 105% of product price (less shipping costs).
Please note: Due to the nature of VAT and tariff-inclusive pricing on international orders, as duties, taxes and tariffs are paid directly to foreign governments, we are unable to process refunds for orders outside of New Zealand and Australia.
RETURN TERMS & CONDITIONS
To be eligible for a return
The item must be in original, unused condition.
The original box and packaging must be included.
All tags and labels must be attached.
Proof of purchase (order confirmation/packing slip) is required.
Note: If an item is sent back not in its original packaging, the sender will be responsible for any additional transportation costs that are incurred.
Items not eligible
All sale items are FINAL SALE (marked with 'final-sale' tag on product pages).
Altered or custom order items.
Gift cards.
Timeframe
Returns must be initiated within 7 days from the date of delivery.
Items must be sent back within 7 days of initiating your return.
How to return
Customers are responsible for the payment of returns and do so at their own expense. We offer a subsidised returns service via DHL for a reduced flat fee.
Pre-paid return label costs
NZ - $15 NZD
AU - $25 AUD
US - $25 USD
EU / UK - £25
ROW - return at your own expense
INITIATE YOUR RETURN
Once we receive and inspect your return
Refunds (NZ / AU only): Processed within 5-7 business days to your original payment method.
Store Credit: Issued within 2-3 business days via email. Store credit does not expire and can be used on any future purchase.
INCORRECT, DAMAGED OR FAULTY ITEMS
If you receive an incorrect, damaged or faulty item, please contact us immediately at service@porterjames.com with photos and a description. We will arrange a repair, replacement or full refund at no cost to you, including return shipping.
